These terms govern your use of the Realto Xperts customer relationship management service (the "Service"), operated by [Your registered company name] ("we", "us"). By creating an account or using the Service you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.
1. Your account
- You need an account to use the Service. One person, one sign-in — do not share credentials.
- You are responsible for what happens under your account, including what the users you invite do.
- Keep your password to yourself and turn on two-step verification. Tell us promptly if you think an account has been compromised.
- We may suspend an account that is being used to break these terms or the law, or that puts the Service or other customers at risk. Where we can, we will tell you first and give you a chance to put it right.
2. Your data stays yours
- You keep all rights to the leads, customers, projects, bookings, documents and other records you put into the Service ("Your Data").
- We store and process Your Data only to provide the Service to you, to keep it secure, and to meet our legal obligations. We do not sell it, and we do not use it to advertise to you or to anyone else.
- Each account is a separate tenant. No other customer of ours can see Your Data.
- You can export your leads, bookings and payments to CSV at any time, from inside the product. If you leave, you leave with everything you put in.
- You are responsible for having the right to hold the personal information you upload, and for giving the people it concerns whatever notice or choice the law requires. See our privacy policy for how we handle it.
3. What you may not do
- Upload anything unlawful, or personal information you have no right to hold.
- Send messages through the Service that the recipient has not consented to receive, or that break telemarketing, anti-spam or Do Not Disturb rules that apply to you.
- Try to access another customer's account or data, probe or overload the Service, or work around its access controls or usage limits.
- Resell or white-label the Service unless we have agreed that in writing.
- Copy, decompile or reverse-engineer the Service, or use it to build a competing product.
4. Plans, billing and taxes
- Paid plans are billed in advance for the period you choose. Prices are shown on our pricing page and exclude GST, which is added at the applicable rate.
- A free trial, where offered, runs for the period stated when you sign up. At the end of the trial you must move to a paid plan to keep using the Service.
- Invoices are due within the number of days stated on the invoice. If an invoice goes unpaid, the account enters a grace period; if it stays unpaid after that, access may be suspended until it is settled. Your Data is not deleted during suspension.
- Plan limits (users, leads, projects, storage, messaging credits) apply to your plan. If you need more, change plan or buy an add-on.
- Fees already paid are not refundable except where the law requires it, or where we have failed to provide the Service and cannot put it right.
- We may change prices. We will give you reasonable notice before a change affects a renewal, and you may cancel rather than accept it.
5. Availability, support and changes
- We work to keep the Service available, but we do not promise it will be uninterrupted or error-free. Maintenance, provider outages and events outside our control happen.
- Unless we have signed a separate service level agreement with you, no uptime or response-time guarantee applies.
- We improve the Service continuously. We may add, change or remove features. We will not make a change that removes a material feature you rely on without giving you reasonable notice.
- Features described as planned or on the roadmap are not part of what you are buying today. Buy the Service for what it does now.
6. Third-party services
The Service can connect to third-party tools — messaging, telephony, payment, accounting and lead sources. Those are operated by their own providers under their own terms, using credentials you supply. We are not responsible for them, for what they charge you, or for what they do with data you ask us to send them.
7. Ending the agreement
- You may cancel at any time. Cancellation takes effect at the end of your current paid period; there is no refund for the remainder of that period.
- We may end this agreement if you materially break these terms and do not fix it within a reasonable time after we tell you.
- Export your data before you cancel. After an account closes we keep Your Data for a limited period so you can ask for it back, then delete it. The retention period is in our privacy policy.
8. Liability
- The Service is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.
- We are not liable for indirect or consequential loss, or for lost profits, lost business, lost goodwill or lost or corrupted data, however it arises.
- Our total liability to you for all claims in any twelve-month period is limited to the fees you paid us for the Service in that period.
- Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
9. Confidentiality
Each of us may learn things about the other that are not public. Both of us will keep that confidential, use it only for this agreement, and protect it at least as carefully as our own confidential information.
10. Changes to these terms
We may update these terms. If a change materially affects you we will tell you in the product or by email before it takes effect. Continuing to use the Service after that means you accept the updated terms. The date at the top of this page is when it last changed.
11. Governing law
This agreement is governed by the laws of India, and the courts at [your city] have exclusive jurisdiction. Replace this with the seat you actually intend, and confirm it with your lawyer.
12. Contact
Questions about these terms: [email protected].